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FAQs

Here are some of the usual questions clients ask. If you don't find what you need, please contact me via the Contact menu above.

Q.

What is your cancellation policy? 

Please give 24 hours notice to cancel your appointment, the online booking will allow you to cancel before 24 hours and receive a refund. If you cannot make an appointment at short notice, please text me on 077 410 8568. If this is caused by extenuating circumstances, I will also refund you within the 24 hour cancelation period. 

Q.

Are you registered with EMR for the Health insurance?

Currently I am not registered with EMR. Payment for services will need to be paid privately.

Q.

What languages do you speak.

My mother tongue is English, I am a beginner with German and also speak Afrikaans.

Q.

How does sports and remedial massage differ from normal massage?

Sports and Remedial massage is applied with your goals in mind, meaning we look at what you need and then apply the relevant technique(s) to help you reach your goals. These techniques vary from: finding muscle imbalances which may be the cause of your current issue and offering remedial exercises to correct them; questions about your sports equipment or mechanism of injury; along with treating the tissues which are crying out for attention. Your goals may vary depending on whether you are carrying an injury or are just needing to bring your legs back to life for your next training session.

Q.

When should I have a regular sports massage?

There is no "best" time to have a sports massage, everyone differs in their needs and responds differently to treatment. As a sports person my general rule of thumb is this: if you have an injury which needs treating, it is best to leave it a few days after your heavy sessions so we can drop into the tissue without you leaving the couch. Muscles are very lively after interval sessions or heavy training loads, because the tissue is over-sensitive at this point we can't sink into the muscles to relieve the injured tissue. If you are not injured and your muscles are sore post a hard session, then this isa good time to have a recovery treatment to keep you on track with your training plan. If you are treating yourself to a massage for the first time before an event, give yourself a few days for your muscles to settle after the treatment. Regular massage goers know how their bodies respond to a treatment, some bounce off the couch ready for the 100m, others take a few days to bounce back. Err on the side of caution and give yourself a few days to recover, it would be a shame to ruin all that good training.

Q.

How often should I have Sports Massage? 

If time and budget were not an issue, every week. But the reality is they are. So if you are on a budget and treating yourself to a massage, then (as a sports person) I would suggest having the treament prior to your event so you are ready to compete. If you receive regular massage, then keep your goals in mind, if you are unsure, read the answer above, if that doesn't help we can always tap into our experience as therapists and extreme sports nuts to offer some advice.

Q.

I don't play sports - can I still have a Sports Massage? 

Overuse injuries can occur in everyday life and are generally brought on by the things we do repetitively everyday. We will use remedial massage to treat you and look at what day to day activities could be the cause and will give you simple solutions to help with this. Generally making a few small changes can have a big effect.

Q.

What happens during a treatment?

A brief history is taken prior to the massage including your sports goals or event deadlines. We may do some standing tests and no doubt will review your posture (this we do with your clothes on). The majority of our treatment is hands-on work, however we want to fix you, so may glean as much information from you so we can work out what's going on.

Q.

What should I wear?

We use towels during the treatment and would require that you keep your underwear on, however if you feel more comfortable, you can bring a pair of shorts. Stretchy underwear is best, especially if we are treating legs.

Q.

Where are you based? 

Tuesday: Bollwerk 21, 3011 Bern

Thursday: Randweg 9, 3013 Bern

Q.

Should sports massage hurt?

Yes and no. If you are crawling off the couch trying to get out from under the therapists elbows, then NO it should not feel like that. When too much pressure is applied and causes undue pain, your natural response is to tense up, this means the therapist is now treating your voluntary muscle tension and not the problem area. Exit stage left and find someone who will care for your muscles as much as you do. So when should it hurt? Pain is a personal emotion, everyone tolerates pain differently, a therapist should be sensitive to this and regulate their techniques to get the tissue to respond to the treatment. In some instances to get that tissue to respond it may be a little sensitive but it should not be unbearable. However never feel wrong to shout if you are struggling to unclench your teeth - you know your pain tolerance better than we do and we are always happy to ease up a little. 

Send a message

If none of your questions are answered in the FAQs, please feel free to contact me via the contact form.

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